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Optus is the latest telecommunications giant to offer compensation to customers who have not received National Broadband Network NBN speeds they were promised.
Optus is offering compensation to NBN customers with slower than expected speeds The telco said it will provide "appropriate remedies" to customers who were overcharged Yesterday Telstra announcement it will refund 42, accounts where advertised speeds can't be met The admission by Optus that some customers might have been overcharged follows yesterday's move by Telstra to refund around 42, accounts where advertised speeds could never be achieved.
An Optus spokeswoman confirmed the company is "working with the ACCC" and has responded with the regulator's requests for detailed information and data. We asked if you had been overcharged for slow NBN speeds.
Read the discussion in the comments. TPG said in a statement it was considering the ACCC's stance and would be in discussions with the consumer watchdog "in the coming days". Vocus, which owns brands Dodo and IPrimus, said it was also working with the ACCC and would compensate consumers who did not get the speeds they had been promised.
Concerns about the reliability of the NBN escalated yesterday when Telstra admitted it might have engaged in misleading or deceptive conduct and made false or misleading representations, in breach of Australian Consumer Law. Over the last two years, Telstra mentioned in its NBN advertising it could provide download speeds of up to megabits per second Mbpsand maximum upload speeds of 40 Mbps.
After investigating this claim, the Australian Competition and Consumer Commission ACCC concluded many customers were not receiving the high speeds they had paid for. The corporate regulator said these maximum speeds "could not be achieved in real-world conditions", due to the limitations of customers' fibre to the node FTTN and fibre to the building FTTB internet connections.Optus' most expensive "Boost Max" plan was supposed to reach maximum download speeds of up to megabits per second (Mbps), and maximum upload speeds of up to 40 Mbps (/40 Mbps).
For the next three years, Optus will not represent that it can or will provide consumers on FTTN or FTTB connections with download and upload speeds at the maximum speeds specified in the consumer’s plan unless it also, within four weeks of the activation of a Optus speed plan, checks the maximum speed each consumer can receive.
For example, an iiNet business NBN plan with 40GB of quota and speeds of 25Mbps will cost customers $ a month. However, Optus has a GB plan with the same speeds for just $59 per month. At the top end, the two ISPs are more comparable — for example, a terabyte plan at Mbps will cost Optus SME customers $ per month, and iiNet.
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Planet rugby fitness login planbook plane tickets to floridaplanbook planner 5d planetromeo sign in forum indexplanner comiconplanet. To get access to Cash by Optus, customers need an Optus mobile service on a monthly plan, a compatible Android smartphone, a NFC enabled SIM and the Cash by Optus app.
Alternatively, keep your current phone – simply pay it out, along with any amount Optus was going to cover and get the latest one on a new month plan. Just pay out your phone If you need to leave your plan early you can.